Partner (facilities management)

In the operation of Willemsen buildings, relationships with our clients are defined by providing workplaces and not leases. We view each workplace as a partnership which has the potential to bring with it the shared success of our clients and our investment.

Willemsen is a long-term owner and operator of the commercial buildings that it creates. This is an investment philosophy that has been built over four decades. We have an unparalleled commitment to each building’s performance and upkeep, appreciating that these factors will determine our clients’ enjoyment of them.

Service excellence

With our dedicated team of property managers, facilities staff and contractors, we have a deep technical understanding of our buildings, with the ability to address any issue as it arises.

Timely and efficient communication is the backbone of our facilities management systems. While our support is provided by real, contactable people on the ground, we operate a sophisticated online maintenance reporting and tracking system to provide our clients with convenient reporting and real-time updates on repairs.

Sustainability at the core of operations

For the last decade, we have been committed to energy efficiency and the global clean energy transition, borne out in the NABERS energy efficiency ratings of our core commercial assets.

Once a property is delivered, we have an active process of energy tuning, optimisation and upgrades. This process drives our properties’ environmental sustainability in operation.

Each of our buildings has a unified digital building management system to monitor and control all aspects of building services. These systems report to our central monitoring facility, where the performance and energy consumption of various plant and equipment can be analysed and monitored in real time or historically.

Quarterly, we commission independent energy optimisation consultants who have live access to this system data, to undertake detailed reviews of our buildings’ operational energy performance and to identify strategies where improvements can be made.

Our 360 degree environmental resource efficiency model considers resource sustainability from design through to operation.